In-app feedback
Signed in? Use the feedback button in the top bar. It sends your message with the page and workspace attached, so we can reproduce the issue without a back-and-forth. Fastest route for bugs.
Support
Real people, quick answers
Shift Relay runs in the middle of live operations. When something is wrong, you need a person, not a ticket queue. Here is how to reach us and what to expect back.
Ways to reach us
hello@shiftrelayhq.com for anything else — onboarding help, account questions, feature requests, or a pilot check-in.
Billing and refunds
Payments are processed by Paddle as merchant of record. Refund requests go through the refund request form and are answered within two business days.
Response times
Urgent — the app is down or a shift can't be closed
Same business day, usually within a few hours.
Bugs and data issues
Acknowledged within one business day, with a fix or workaround timeline.
Questions and feature requests
Answered within two business days.