Refund Policy
This policy applies to all subscriptions purchased from Shift Relay.
30-day money-back guarantee
Shift Relay offers a 30-day money-back guarantee. If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date. This applies to first-time purchases of monthly and annual subscriptions.
How to request a refund
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles refunds and returns. To request a refund, visit paddle.net and look up your order using the email address you used at checkout, or contact us through the contact page and we will raise the request with Paddle on your behalf.
Renewals and cancellations
You can cancel a subscription at any time from Plan and billing inside your workspace, or through the customer portal linked from your receipt. Cancellation stops future renewals and you keep access until the end of the period you have already paid for. If a renewal charge was unexpected, contact us within 30 days of the charge and we will review it.
Refunds after 30 days
Requests made after the 30-day window are considered case by case, for example where a technical fault prevented you from using the service. We will always respond and explain the outcome.
How refunds are issued
Approved refunds are returned to the original payment method by Paddle. Timing depends on your bank or card issuer, and usually takes between three and ten business days after approval.
Contact
Questions about a payment or refund can be sent through the contact page, or directly to Paddle's buyer support at paddle.net.